Refund policy

Refund & Return Policy

At Evelyn Sands, we want you to love your purchase. If for any reason you are not completely satisfied, eligible items may be returned for store credit within 7 days of delivery.

Refunds are only issued for items with manufacturing defects or if you received an incorrect item.

Return Requirements

To be eligible for a return, items must be:

• Unused, unworn, and unaltered
• In original condition with no scratches, dents, or signs of wear
• Returned in the original box or pouch
• Received within 14 days of delivery

Please note: Return shipping costs are the responsibility of the customer.

Store Credit

Approved returns will be issued as store credit in the form of a gift card valid for 12 months from the issue date.

Final Sale Items

Non-Returnable Items

The following items are final sale and non-refund

• Earrings (for hygiene reasons)
• Sale items
• Custom or personalized orders

Returns & Defective Items

To request a return or report a defect, please email  with the subject line: Return & Order #. evelynsands.co@gmail.com

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item

Please allow 1–3 business days for review and processing.

Refund Processing

Approved refunds for defective or incorrect items will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.